`` The Customer Experience Agency

What is Customer Experience?

  • What is Customer Experience?
  • CX

Why is customer experience important for your brand?

DEFINE The term customer experience refers to the way in which your audience views your brand during all stages of their journey. Understanding and controlling this narrative will help you turn casual visitors into loyal customers.

IN CX TERMS Focusing on forging a long-lasting relationship with your customers through customer-centric thinking allows you to stand out from the competition and to cover all interactions along a customer’s journey. This will ensure a best-in-class experience.

AT TCXA The five steps of our Nowness framework bring clear guidance and value to the brand and to the customer experience as a whole. The layered approach highlights all the steps, interactions and needs that support the CX transformation.