Nowness^© Live

The most comprehensive customer experience platform on the market

Monitor and improve your CX

Built by industry leaders, for industry leaders

"We are delighted to be partnering with TCXA on their new customer experience monitoring platform. By connecting data points from different departments, we've created a singular view of customer experience. Helping companies get valuable insights across their entire customer journey."

"The best part of working with TCXA was that they were able to take lessons learned from different industries and combine them into one all-in-one solution for customer experience monitoring. This allowed us to get better insights and more actionable information, which was really what we wanted."

"When it came to building a new customer experience for our brands, I knew we needed the right level of guidance to start. It allows me to take on more responsibility as we continue to improve our CX. Their consulting background and Nowness live solution are both equally important factors in the success of our partnership."

"We are thrilled to be working with Nowness live and leveraging their deep knowledge of customer experience. I'm finally getting the insights and information that I need to be successful with my customers' experience."

The platform functionalities

Nowness Live will help you leverage data, insights and technology to support your long-term CX —no matter your industry or business model

Platform functionalities

Comprehensive CX data

We created Nowness live because we believe that customer experience data should be visible across the entire company, not just certain departments.

Our drag and drop builders allow you to create your own custom CX dashboards.

Or choose from one of our templates based on your industry.

Our team is always available to help you build out your own bespoke insights board.

Built with your customers in mind

Nowness live allows you to see how different personas are interacting with your brand. Using relevant data to highlight the touchpoints that matter most to them.

Transform your brand into a customer-centric organization.

Focused on building personalized and meaningful relationships with your audience.

Access CX content relevant to you, and obtain the right level of support.

Tailor-made experience architectures

Leverage live data to improve your understanding of the customers journey with your brand, and make better business decisions — all in real time.

Nowness live is your end-to-end journey overview.

Use industry templates and journey architectures built for your brand.

With real-time tags and alerts to optimize your customer experience.

Infinite seamless integrations

AI-powered integrations make the most of your customer data and help you understand your customer journey in real time.

With Nowness live, you can connect with infinite data points across your journey.

Creating a holistic view of your customers' interactions with your brand across all channels.

We build with low-code applications to create limitless connections.

Shareable with your team.. and more

With an end-to-end view of your customer's experience you can make sure everything goes smoothly from start to finish.

We've made it easy for you to share your dashboard internally and externally.

Through offline channels and online collaboration tools.

Take actionable steps towards improving your CX.

Capabilities

Simplified CX Monitoring

End-to-end CX dashboard

Speedy deployment

Interactive analytics

Seamless integrations

Sector-based architectures

Drag & drop builder

Full customer view

Real-time tags and alerts

Automated CX reporting

Easily exportable

Ready to bring your CX to the next level?

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Join the beta club

The Customer Experience Agency is a global CX specialist focused on helping companies build and implement CX programs.

We created Nowness Live to help companies better understand the customer experience, combining data points from departments that often work in silos.

With our expertise and background in customer experience, we're able to create an end-to-end customer journey overview that allows for real-time tracking.

Interested in the possibilities of Nowness Live? Contact us via this form. Or call us, write us an email, text us on WhatsApp or (just swing by for a visit!)